Promotions Policy

We love treating our customers with exclusive offers from time to time, whether it's a discount, a free gift, or something special just for them.

Please note the following terms apply to all Emmrelle promotions, unless stated otherwise.

Policy Updates

Promotions, offers and their terms may change or end at any time without prior notice, as we reserve the right to adjust or withdraw them when deemed necessary.

Discount Combinations

Some promotions and discount codes cannot be combined.

If a higher-value discount is already applied to your order (for example, an automatic 15% off when a spending threshold is reached), additional codes (such as a 10% welcome discount) may not be applicable.

Usually, only one promotion or discount may be used per order unless explicitly stated otherwise.

Discounts & Partial Returns

If your order qualified for a discount based on order value (e.g. Buy One, Get One Half Price or a spend threshold discount), and you choose to return part of your order:

  • The discount will be recalculated based on the final value of the kept items.

  • If the remaining value no longer qualifies for the original offer, the difference will be deducted from your refund.

Free Gifts

Some of our promotions include complimentary gifts when your order meets a certain condition (e.g. order value or number of products purchased).

Here’s how they work:

  • If your return brings your order below the qualifying threshold for the free gift, the value of the gift will be deducted from your refund unless the gift is returned in unused condition.

  • Earrings cannot be returned due to hygiene reasons. If earrings were given as a gift and the order no longer qualifies after a return, the full retail value of the earrings will be deducted. If the earrings were part of a sale or your order qualified for a discount via code or threshold offer, the discounted value will be deducted instead.

  • If you’re unsure about your order or think you may return part of it, you are welcome to opt out of receiving the free gift at checkout. Simply remove it from your cart or let us know in the order notes.

Outlet Items

Items in the Outlet section may be excluded from ongoing promotions or discount codes unless explicitly stated.

If you have any questions about how a promotion applies to your order, feel free to reach out at enquiries@emmrelle.com - we’re always happy to help.